Get in Touch With Us
Whether you have a question about one of our crypto casino reviews, spotted something that needs correcting, or want to flag a concern, this page explains how to reach the BTC Casinos team and what you can expect in return.
How to Contact Us
Email is the most direct way to get a response. Send your message to [email protected] and a real member of the team will read it. We do not route messages through automated filters as a replacement for a genuine reply.
To help us get back to you faster, please include a brief description of your enquiry upfront — whether it's a content question, a factual correction, or something else entirely. The more context you give, the quicker we can point your message to the right person.
We aim to respond within two working days. During busier periods it may take a little longer, but we will always follow up.
What You Can Write to Us About
There's no wrong reason to get in touch. The most common enquiries we receive fall into these categories:
- Questions about our reviews — If something in our coverage of crypto casinos, bonuses, or coin support is unclear, ask us. We're happy to explain how we assessed a site or why a particular casino ranked where it did.
- Corrections and accuracy — Bonus terms change, withdrawal limits shift, and licensing details are updated. If you believe something we've published is out of date or incorrect, please tell us. We take accuracy seriously and will investigate promptly.
- Content suggestions — Is there a topic you'd like us to cover — a specific coin, a bonus type, a state-level question about playing at offshore sites? We genuinely use reader input to shape what we write next.
- Partnership and commercial enquiries — If you represent an operator, a software provider, or an affiliate network and want to explore working together, introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message. We will point you toward the right support. You can also contact the National Problem Gambling Helpline directly at 1-800-GAMBLER, available 24/7.
What We Cover — and Why It Matters to You
BTC Casinos researches and compares offshore crypto casinos available to US players, with a focus on the factors that actually determine where it makes sense to play: the bonuses on offer and their real terms, supported cryptocurrencies, payout speed, KYC requirements, licensing, and game selection.
If your question relates to any of those areas — for example, how wagering requirements work on a crypto casino welcome bonus, which coins a site accepts, or how fast withdrawals typically clear on-chain — we're the right place to ask. Our job is to give you the information you need to make a considered choice, not to sell you on any particular site.
For broader context on how the sites we cover are assessed, we evaluate each casino on coin support, bonus value versus playthrough requirements, payout reliability, licensing jurisdiction, and whether it genuinely serves US players. Commission arrangements with operators do not determine rankings — every position reflects our independent research.
A Note on Legal and Tax Questions
We're a comparison and review site, not a law firm or tax advisory service. We can explain the general landscape — that crypto casinos serving US players are typically licensed offshore in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and that they operate in a legal grey area for most American players — but we cannot give you state-specific legal opinions or tax advice. For questions like those, please consult a qualified professional who knows your situation.
US players are also generally liable for tax on gambling winnings and on any crypto gains. That's worth bearing in mind before you play, and a tax professional can help you understand your obligations.
Responsible Gambling
Gambling at offshore crypto casinos carries real financial risk — from the games themselves and from crypto price volatility on top. Offshore sites may not offer the same responsible gambling tools or self-exclusion programmes as state-regulated operators. If you ever feel gambling is becoming a problem, reach out for help:
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — free, confidential, available 24/7
- Crisis Text Line: Text HOME to 741741
You must be at least 18 years old to use this site, and 21 or older in states where that is the applicable minimum age for gambling.
Our Editorial Standards
Everything published on BTC Casinos reflects independent research. We don't reproduce wording from operators, we don't invent bonus figures or payout statistics, and we don't present offshore casinos as regulated for US players when they are not. If you believe something we've published falls short of that standard, we want to know — corrections submitted by readers have improved our content before, and we treat every flag seriously.
You can also browse our best non-GamStop casinos guide if you're researching sites that operate outside standard exclusion schemes, which covers some of the overlap with offshore crypto platforms.
We'll Get Back to You
Every message is read by a person, and every reasonable enquiry gets a reply. If you haven't heard back within three working days, check your spam folder first — then feel free to send a follow-up.
Thank you for taking the time to reach out. Honest reader feedback is part of how this site stays accurate and useful.